Customer services
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"A Bag to Heaven" does not have an elegant and cozy show room nor a shop with fixed location,
but does not disregard accuracy in the display and handling of the goods and in customer service.
Here below some information on “what to expect” when shopping online
or visiting “A Bag to Heaven” at markets or fairs.
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Prices displayed.
No nasty surprises, no scam bargaining.
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Information on the goods.
Any good is provided with information tags on origin, dating etc.
Conditions of the goods.
The goods for sale are perfectly clean, overhauled and / or restored, functioning, wearable and usable.
Defective merchandise is not sold. Any imperfections are appropriately reported.
Originality.
No trademark is altered or counterfeited.
Vintage handbags (fortunately) have no contemporary replicas.
The provenance is not mystified. Dating (if not supported by documents)
is set through comparative basis or to the best of knowledge.
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Packaging.
Goods are properly packaged and well wrapped in the case of fragile items.
Purses are all provided with protective dust-bags.
Gift packages available upon request and free of charges.
Specific for handbags.
All handbags, whatever the origin, the initial condition
and even if they do not require restoration,
they are treated with professional products against mites, moths and mold.
The treatment (abbreviated as ATM: mites, moths, mold) consists of sanitizing with ozone
and storage for 2-3 days with a mixture based on d-phenothrin, permethrin, sodium bicarbonate and hydrogen peroxide.
None of these components are toxic:
they are active ingredients normally present in various disinfectants for pharmaceutical or veterinary use.
The treatment eliminates any moths and mites, prevents the formation of mold, but does not eliminate pre-existing molds.
In this case, before the ATM treatment, the parts affected by molds are removed directly.
Plenty of filler tissue paper is placed inside all bags
to avoid crushing wrinkles on the leather or fabric.
Inside are also placed silica sachets to absorb moisture and leaflets with a slight scent of lavender.
Handbags that still have the original trademark legible are provided with "Expertise":
a brochure with information on the brand, related advertisements of the time,
official documents or patents (if any) and various documentation.
All bags come with a certificate with date and place of purchase,
a technical sheet on the restoration, information on provenance, dating.